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When the water flow from the system noticeably reduces, it may be due for service or simply need to be cleaned and scrubbed, such as a ceramic cartridge. As part of our customer service, we send you a reminder to advise when your system is due for maintenance. Rule of thumb is usually about once a year for the average family household using carbon filters.

If normal use of the filter is interrupted by holidays for example, the growth of a harmless heterotrophic bacteria may result in a ‘flat; or ‘stale’ taste for a period of time when the use of your filter resumes. The solution is to flush the Filter System for several minutes after any prolonged period of inactivity. It is recommended to shut off the water supply to the Filter System before your departure for an extended period.

The carbon inside most water filter cartridges will reach saturation over time and the effectiveness and efficiency of your filter system will be significantly reduced.

In addition, as the cartridges hold the contaminants, when they reach saturation, these contaminants may be reintroduced into your drinking water. To avoid saturation, we highly recommend replacing or maintaining your filter cartridge within the time periods specified.

Replacement cartridges can be sent to you for self-installation or alternatively we can arrange for one of our technicians to attend your home or office.