When does my filter need service or changing?

When the water flow from the system noticeably reduces, it may be due for service or simply need to be cleaned and scrubbed, such as a ceramic cartridge. We offer a complimentary Service Reminder (mail a letter), to advise you of when your system is due for maintenance. Rule of thumb is usually about once a year for the average family household using carbon filters. Please feel free to call our friendly Customer Service team for more information 03 9374 1100.


What happens when I leave my filter unused for a period of time?

If normal use of the filter is interrupted by holidays for example, the growth of a harmless heterotrophic bacteria may result in a ‘flat; or ‘stale’ taste for a period of time when the use of your filter use resumes. The solution is to flush the Filter System for several minutes after any prolonged period of inactivity. It is recommended to shut off the water supply to the Filter System before your departure for an extended period.


Can I continue to use my filter past the expiry date?

The carbon inside most water filter cartridges is only manufactured to last 12 months. After this period the effectiveness and efficiency of your filter system will be significantly reduced.

In addition to this, your water filter cartridge holds all the chemicals, heavy metals and bacteria that has been removed from your water over the last 12 months; using the cartridge past this due date can cause bacteria to re-contaminate the cartridge and therefore be reintroduced into your drinking water. We highly recommend replacing or maintaining your filter cartridge within the time period specified.

Replacement cartridges can be ordered by contacting our team on 03 9374 1100. We can mail them out to you for self-installation or alternatively we can organise for one of our field expert to attend your home or office for installation.


Which water filtration system is best for me?

Choosing a system that best caters to your pure water needs can be a confusing task! That’s where our professional experience and knowledge will be of great help. We are available to learn about of your specific needs and tailor a solution to ensure you are receiving maximum health benefits and value for money.

Visit us in store or call us on 03 9374 1100.


I can buy cheap filters and purifiers from special promotions on TV or in shopping centres. Are they different to yours?

Yes. Even though the average customer cannot tell the difference between different brands, there can be a substantial contrast in price and quality. Remember the saying, “You get what you pay for”.

In most, if not all cases, these cheap filters are Asian made and lacking in any certified testing or quality.

At Pure Water on Tap, we pride ourselves in selling certified and fully tested products that meet or surpass the AS/NZS/IS9002 and Australian Plumbing Standard MP52. In most cases our systems our built and tested here in Australia, if not produced by the industry leaders in the USA. In support of this, all our products come with a Warranty against manufacturing workmanship defects.


I was told that Reverse Osmosis removes even the “good” minerals in the water. Is this true?

There is no means to selectively remove only bad contaminants from your water supply. Since health threats from the ‘bad things’ are much greater than the nutritional value of ‘good things’ in water, it is still highly recommended to filter your drinking water supply. Interestingly though, in any case, you receive 99.99% of nutrition from your food, not from your drinking water! If this still concerns you, there are now options available to re-introduce healthy minerals to your water supply post filtration.


We know fluoride is good for the teeth, but is it safe to drink?

Fluoride slowly destroys the body’s self-repair and rejuvenation capabilities, depressing the immune system and subsequently causing a range of ill-health effects. Excessive exposure to fluoride is unnecessary and best avoided. If you would like to talk to a Customer Service representative for any further information please call 03 9374 1100.


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